Delete Your KoletMoni Account

We're sorry to see you go. Before proceeding, please understand what account deletion means and explore alternatives that might better meet your needs.

⚠️ Important: This Action Cannot Be Undone

Account deletion is permanent and irreversible. Once deleted, you will lose access to all your data, transaction history, and account benefits.

Data That Will Be Deleted

• Personal information (name, email, phone number)
• Account credentials and login information
• Payment phrases and QR codes
• Transaction history and wallet balance
• Virtual account details
• Referral codes and relationships
• App preferences and settings
• Support tickets and communication history

Data Retention Period

• Financial records: Kept for 7 years (regulatory requirement)
• Transaction logs: Anonymized and retained for compliance
• Personal data: Deleted within 30 days
• Marketing data: Removed immediately
• Support tickets: Anonymized after 2 years
• Fraud prevention: Certain data may be retained for security

Consider These Alternatives

Temporarily Deactivate

Disable your account temporarily while keeping your data safe. You can reactivate anytime.

Export Your Data

Download your transaction history and personal data before making a decision.

Talk to Support

Let us help resolve any issues you're experiencing with your account.

Account Deletion Request Form

If you've considered the alternatives and still wish to proceed, please fill out this form. Our team will process your request within 24-48 hours.

Email Address *

Phone Number *

Confirm Email Address *

Reason for Deletion *

Additional Information

Required Confirmations

I understand that all my personal data, transaction history, payment phrases, and account information will be permanently deleted and cannot be recovered.

I understand that this action is irreversible and I will not be able to recover my account or data after deletion.

I have considered the alternatives (temporary deactivation, data export, contacting support) and still wish to proceed with permanent deletion.

I confirm that I am the owner of this KoletMoni account and I authorize the permanent deletion of my account and all associated data.

Legal Notice

In compliance with Nigerian data protection laws and international regulations, we are required to:

• Verify your identity before processing deletion requests
• Retain certain financial records for regulatory compliance (up to 7 years)
• Maintain anonymized transaction data for fraud prevention
• Process deletion requests within 30 days of verification