Privacy Policy

Last updated: December 2024

1. Introduction

KoletMoni ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

Personal Information

  • Name, email address, and phone number
  • Bank account information for transactions
  • Government-issued identification for verification
  • Transaction history and payment phrases

Technical Information

  • Device information and unique identifiers
  • IP address and location data
  • App usage patterns and preferences
  • Log files and crash reports

3. How We Use Your Information

  • Process payments and manage your digital wallet
  • Verify your identity and prevent fraud
  • Provide customer support and respond to inquiries
  • Improve our services and develop new features
  • Send important notifications about your account
  • Comply with legal and regulatory requirements

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • With banking partners to process transactions
  • With service providers who assist in our operations
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

5. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for all transactions
  • Secure servers with regular security audits
  • Multi-factor authentication options
  • Regular security training for our staff

6. Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate data
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Export your data in a portable format

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records may be kept for up to 7 years as required by financial regulations.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our app and website.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: