Security Policy

Your security is our top priority. Learn how we protect your data and transactions.

End-to-End Encryption

All data transmission is protected with AES-256 encryption, ensuring your information remains secure during transfer.

Multi-Factor Authentication

Additional security layers including SMS verification, biometric authentication, and device recognition.

24/7 Monitoring

Continuous monitoring of all transactions and activities to detect and prevent fraudulent behavior.

Fraud Detection

Advanced AI-powered systems that analyze transaction patterns to identify and prevent suspicious activities.

Data Protection Standards

KoletMoni adheres to international data protection standards and best practices:

  • ISO 27001 certified security management systems
  • PCI DSS compliance for payment card data
  • Regular third-party security audits and penetration testing
  • Secure cloud infrastructure with redundant backups
  • Employee security training and background checks

Account Security

PIN Protection

Every payment phrase is protected with a unique PIN that only you know. PINs are encrypted and never stored in plain text.

Device Security

We implement device fingerprinting and recognition to detect unauthorized access attempts from unknown devices.

Session Management

Automatic session timeouts and secure logout procedures ensure your account remains protected even if you forget to log out.

Transaction Security

  • Real-time transaction verification and confirmation
  • Unique share codes for each payment phrase
  • Transaction limits and velocity checks
  • Immediate notifications for all account activities
  • Ability to freeze account instantly if suspicious activity is detected

Infrastructure Security

Our technical infrastructure is designed with security at its core:

  • Secure data centers with physical access controls
  • Network segmentation and firewall protection
  • Regular security updates and patch management
  • Encrypted data storage with secure key management
  • Disaster recovery and business continuity plans

User Responsibilities

While we provide robust security measures, users also play a crucial role in maintaining security:

  • Keep your login credentials confidential
  • Use strong, unique passwords
  • Enable all available security features
  • Keep your app updated to the latest version
  • Report suspicious activities immediately
  • Don't share payment phrases with unauthorized persons

Incident Response

In the event of a security incident:

  • We have a dedicated incident response team available 24/7
  • Affected users will be notified within 24 hours
  • We work with law enforcement when necessary
  • Full investigation and remediation procedures are followed
  • Post-incident reviews to improve security measures

Security Updates

We continuously improve our security measures and will update this policy as needed. Users will be notified of significant changes to our security practices.

Contact Security Team

If you have security concerns or need to report a security issue:

  • Email: [email protected]
  • Emergency Hotline: +234 123 456 7890
  • In-app security reporting feature